Noval glass piece is delivered using advanced logistics and packaging. The former utilizes air-ride equipped 53' trucks, LTL and air carriers, or international container shipping. The latter consists of reinforced wooden crates, injection foam, and mishandling indicators. Indeed, well over 99% of the pieces manufactured by our company have been delivered to destinations around the world without incident.
Confidence in these procedures is reflected in our policy of replacing glass damaged during transit to a domestic destination at no charge. This is contingent on delivery being fob the destination via our carrier of choice, the receiver of the shipment correctly following all of our receiving instructions (available from our website or by written request), and replacement glass being identical to the original damaged glass.
For more information, please refer to Noval Delivery Instruction